1. Company Information

These Terms of Service (“Terms”) govern the use of the website, appointment booking forms, and related communications operated by SÉRVICES SÉCUR PLUS, operating at https://servicessecurplus.entreprisesboreales.ca/, located at 719 rue Gagné Larouche (Québec) G0W1Z0 Canada (“we,” “our,” or “us”). For any questions regarding this Privacy Policy or how your personal information is handled, please contact us at [email protected] or 418-718-7174.

2. Acceptance of Terms

By accessing our website, submitting an appointment request, or using our booking services, you agree to these Terms. If you do not agree, please do not use the booking form or related services.

You must provide accurate and complete information when submitting an appointment request.

3. Appointment Booking and Scheduling

Our website may allow you to request, schedule, confirm, reschedule, or cancel an appointment.

Submitting an appointment request does not necessarily guarantee that the appointment is confirmed. An appointment is considered confirmed when you receive a confirmation through the applicable communication method.

We reserve the right to contact you if additional information is needed to confirm or manage your appointment.

You are responsible for providing a valid phone number and email address, where applicable, and for notifying us of any changes that may affect your appointment.

4. SMS/Text Message Terms and Consent

By providing your mobile phone number and expressly opting in to SMS communications through our booking form or another authorized method, you agree to receive text messages related to your appointments and interactions with us.

These messages may include:

Appointment confirmations and reminders.

Scheduling changes and cancellation notifications.

Requests for information needed to manage your appointment.

Relevant follow-up messages related to your appointment.

Message frequency varies depending on your appointment and interactions with us. Message and data rates may apply depending on your mobile carrier and service plan.

Consent to receive text messages is not a condition of purchasing any goods or services.

You may opt out of SMS communications at any time by replying STOP to a text message. You may receive a final message confirming your opt-out. Afterward, no further messages covered by that opt-out will be sent, except where otherwise permitted or required by law.

For assistance, reply HELP or contact us using the contact information provided in Section 1.

Mobile carriers are not responsible for delayed or undelivered messages. Message delivery may depend on your carrier, network availability, and other factors outside our control.

5. SMS Consent and Privacy

We respect your privacy and handle personal information in accordance with our Privacy Policy.

We do not sell or share your mobile phone number or SMS consent information with third parties or affiliates for their own marketing or promotional purposes.

We may share relevant information with service providers that help us operate our booking system, manage appointments, and deliver text messages, subject to appropriate privacy and confidentiality obligations.

For more information about how personal information is collected, used, stored, and protected, please review our Privacy Policy available on our website.

6. User Responsibilities

When using our website or booking services, you agree to:

Provide accurate and truthful information.

Use the booking form only for legitimate purposes.

Avoid submitting misleading, fraudulent, or unauthorized requests.

Not interfere with the operation or security of our website or booking system.

Notify us if your contact information changes or if you no longer wish to receive appointment-related communications.

We reserve the right to refuse or cancel appointment requests when reasonably necessary, subject to applicable law.

7. Cancellations and Rescheduling

If you need to cancel or reschedule an appointment, please use the instructions provided in your confirmation message or contact us directly.

We ask that you provide reasonable notice when changing or cancelling an appointment.

Any specific cancellation deadlines, fees, or additional conditions will be communicated separately when applicable and will be subject to applicable law.

8. Website Availability and Accuracy

We make reasonable efforts to keep our website and appointment booking services available and accurate. However, we do not guarantee uninterrupted access, error-free operation, or the availability of specific appointment times.

We may modify, suspend, or discontinue any part of our website or booking services when necessary.

9. Third-Party Platforms and Services

Our booking process may use third-party platforms for scheduling, customer relationship management, website hosting, and SMS delivery.

We are not responsible for interruptions or technical issues caused by third-party services beyond our reasonable control. Your use of third-party services may also be subject to their respective terms and policies.

10. No Guarantee of Results

Submitting an appointment request or communicating with us does not guarantee that any particular service, product, outcome, or result will be provided.

Any advice, recommendations, products, or services offered during an appointment are subject to the applicable agreements, disclosures, eligibility requirements, and laws governing those services.

11. Limitation of Liability

To the extent permitted by applicable law, we are not liable for indirect or consequential losses arising from the use of our website, appointment booking system, or SMS communications, including delays or failures in message delivery.

Nothing in these Terms excludes or limits any liability or rights that cannot lawfully be excluded or limited under applicable law.

12. Changes to These Terms

We may update these Terms from time to time to reflect changes to our services, business practices, technology, or legal obligations.

The revised Terms will be posted on our website with an updated “Last Updated” date. Your continued use of the website or booking services after changes take effect constitutes acceptance of the revised Terms to the extent permitted by law.

13. Governing Law

These Terms are governed by the applicable laws of the jurisdiction in which the business operates, without excluding any mandatory consumer protection or other legal requirements that apply.

Where applicable, disputes will be subject to the jurisdiction of the competent courts in that jurisdiction.

14. Contact Information

For questions regarding these Terms, appointment bookings, or SMS communications, please contact us using the contact information provided in Section 1.