1. Company Information
This Privacy Policy is provided by SÉRVICES SÉCUR PLUS, operating at https://servicessecurplus.entreprisesboreales.ca/, located at 719 rue Gagné Larouche (Québec) G0W1Z0 Canada (“we,” “our,” or “us”). For any questions regarding this Privacy Policy or how your personal information is handled, please contact us at [email protected] or 418-718-7174.
2. Information We Collect
When you use our website or appointment booking form, we may collect the following information:
Full name
Phone number
Email address
Appointment date and time
Preferred method of contact
Any additional information you voluntarily provide through the booking form
We collect only the information reasonably necessary to manage appointment requests, communicate with you, and provide our services.
3. How We Use Your Information
We may use the information you provide to:
Schedule, confirm, reschedule, or cancel appointments.
Send appointment confirmations, reminders, and follow-up text messages.
Contact you regarding your appointment or respond to your inquiries.
Provide requested information about our services.
Improve our booking process, customer service, and website.
Comply with applicable legal and regulatory obligations.
We will not use your information for purposes that are incompatible with those described in this policy without obtaining any consent required by law.
4. SMS/Text Message Communications and Consent
By providing your mobile phone number and affirmatively consenting to receive text messages through our appointment booking form, you agree to receive SMS/text messages related to your appointment and your interactions with us.
These messages may include appointment confirmations, reminders, scheduling updates, cancellation notices, and relevant follow-up communications.
Message frequency varies depending on your appointment and interactions with us. Message and data rates may apply depending on your mobile carrier and service plan.
Consent to receive text messages is not a condition of purchasing goods or services. You may decline SMS communications and still contact us to arrange an appointment through other available methods.
You may opt out of text messages at any time by replying STOP. After opting out, you will no longer receive SMS messages covered by that opt-out, except for communications permitted or required by law. For assistance, reply HELP or contact us using the contact information provided above.
We do not sell, rent, or share your mobile phone number or SMS consent information with third parties or affiliates for their own marketing or promotional purposes. We may share information with service providers that help us deliver appointment-related communications, subject to appropriate confidentiality and data protection obligations.
5. Sharing of Personal Information
We do not sell your personal information.
We may share relevant information with trusted third-party service providers when necessary to operate our website, manage appointments, maintain our customer relationship management system, send text messages, or provide technical support.
We may also disclose information when required by law, to respond to lawful requests, or to protect our rights and the security of our services.
Third-party providers are expected to handle personal information in accordance with applicable privacy requirements and their contractual obligations.
6. Data Storage and Security
We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
Personal information may be stored or processed using third-party platforms, including appointment scheduling systems, customer relationship management software, and messaging providers. Depending on the service provider, information may be processed or stored outside your province or country and may be subject to the laws of those jurisdictions.
Although we take reasonable precautions, no method of electronic storage or transmission is completely secure. We cannot guarantee absolute security.
7. Data Retention
We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, manage our business relationship with you, resolve disputes, and comply with applicable legal obligations.
When personal information is no longer required, we take reasonable steps to securely delete it or anonymize it, subject to applicable retention requirements.
8. Your Privacy Rights
Depending on the laws applicable to you, you may have the right to:
Request access to your personal information.
Request corrections to inaccurate or incomplete information.
Request the deletion of personal information, subject to legal requirements.
Withdraw consent to certain uses of your information.
Opt out of SMS communications at any time.
Ask questions or submit a privacy-related complaint.
To exercise your rights or submit a request, contact us using the contact details provided in Section 1. We may need to verify your identity before processing certain requests.
9. Cookies and Website Technologies
Our website or booking form may use cookies and similar technologies to maintain functionality, understand website usage, improve performance, and support security.
You may be able to manage cookies through your browser settings. Disabling certain cookies may affect some website features.
Where required by law, we will request consent before using non-essential cookies or similar technologies.
10. Third-Party Services and Links
Our website or booking form may rely on third-party services, such as scheduling platforms, CRM systems, hosting providers, and SMS delivery services.
These providers may process information as necessary to perform their services. Their own privacy policies may also apply to their services. We encourage you to review those policies when appropriate.
11. Children's Privacy
Our appointment booking services are not intended for children where parental consent or other legal authorization is required. We do not knowingly collect personal information from children in violation of applicable privacy laws.
If you believe a child has provided personal information without the required authorization, please contact us so we can review the situation.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, services, or legal requirements.
Any changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this policy periodically.
13. Contact Us
For questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us using the contact information provided in Section 1.